Return and Refund Policy

Return and Refund Policy for NEVERLAND.OG Weed Shop

At Neverland Weed Shop, we are committed to providing our customers with high-quality cannabis products and exceptional service. We understand that there may be instances where you need to return a product or request a refund. This policy outlines the terms and conditions for such requests.

All rights of condition change are reserved without notice.

Product Exchange Policy

In case of wrong shipping, damaged products caused by the manufacturer; product exchange can be requested within 3 days after receiving. Contact us at Line:@neverland.bkk along with your order number.

Eligibility for Return

You may be eligible for a retund if you meet one or more of the following criteria:
You received a damaged or defective product.
You received the wrong product.

Return Policy

  • Discounted products are not returnable unless stated otherwise
  • Items must be in original condition; undamaged and original packaging

Return Steps

  • Contact us at Line @neverland.og along with your order number.
  • Our staff will give you the return process instructions.

Refund Conditions

  • When your order is returned by the system
  • Refund is made according to the payment method. 
  • Refund will begins after items are returned to us and product quality is approved.
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